Privacy Policy

2. What Does This Notice Cover?

This Privacy Information explains how weuse your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

3. What Is Personal Data?

Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

The personal data that weuse is set out in Part 5, below.

4. What Are My Rights?

Under the Data Protection Legislation, you have the following rights, which wewill always work to uphold:

1. The right to be informed about ourcollection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact usto find out more or to ask any questions using the details in Part 5.
2. The right to access the personal data wehold about you. Part 10 will tell you how to do this.
3. The right to have your personal data rectified if any of your personal data held by usis inaccurate or incomplete. Please contact ususing the details in Part 5 to find out more.
4. The right to be forgotten, i.e. the right to ask usto delete or otherwise dispose of any of your personal data that wehold. Please contact ususing the details in Part 5 to find out more.
5. The right to restrict (i.e. prevent) the processing of your personal data.
6. The right to object to us using your personal data for a particular purpose or purposes.
7. The right to withdraw consent. This means that, if we arerelying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
8. The right to data portability. This means that, if you have provided personal data to usdirectly, we areusing it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask usfor a copy of that personal data to re-use with another service or business in many cases.

For more information about our use of your personal data or exercising your rights as outlined above, please contact ususing the details provided in Part 5.

It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep usinformed as long as we have that data.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. we would welcome the opportunity to resolve your concerns ourselves, however, so please contact usfirst, using the details in Part 5.

5. How Do I Contact You?

To contact usabout anything to do with your personal data and data protection, including to make a subject access request, please use the following details [(for the attention of Alex Hall:

Email address: [email protected]

Telephone number: 0121 285 0206

Postal Address: Hagley House, 95 Hagley Road, Birmingham, B16 8LA.

6. Changes to this Privacy Notice

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be made available on our website. This Privacy Notice was last updated on 26^th March 2025